Slow / No service

On 10/9 I put my Complaint wrt Standard Bank on Hello Peter. They responded on 16/9 and within a few days I received most (but not all) of the statements I requested. On 15/10 I sent Marlon an email to inform him/her that my PC crashed and need him/her to send the statements again. Marlon only read my email on 6/11 and I still haven't received the statements. But in the meantime must I pay the money I owe Bluebean or their attorneys, MacRobert, will take case further. Bad service Marlon!