DM
Dr M
1 reviews | Active since May 2017
14 Dec 2020, 10:54
Slow customer service
I want to complain about the call center agent that received my call today. I want you to listen to the call and tell me if you think its good customer service to be taking more than 10 minutes to action a simple request! I'm not pleased! After waiting for 10 minutes my airtime ran out and not even a single call back, yet charged high banking fees to supposedly get prestige service! I'm really not pleased
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
14 Dec 2020, 12:54Dear Dr Majola
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply14 Dec 2020, 12:54
Official
Dear Dr Majola
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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***
DM
Dr M's updateReviewer Update
14 Dec 2020, 14:38Thanks I would appreciate if this customer service agent is coached on working faster! I wasn't calling with her granny's airtime where she thinks she can take her own sweet time on customer requests!! Is standard bank running a soup kitchen now??!!
DM
Dr M's update14 Dec 2020, 14:38
Reviewer Update
Thanks I would appreciate if this customer service agent is coached on working faster! I wasn't calling with her granny's airtime where she thinks she can take her own sweet time on customer requests!! Is standard bank running a soup kitchen now??!!
Standard Bank's replyOfficial
24 Dec 2020, 16:02Hello Dr Majola
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
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Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
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Standard Bank's reply24 Dec 2020, 16:02
Official
Hello Dr Majola
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
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***
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
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