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amanda.ewen amanda.ewen

1 reviews | Active since Jul 2016

29 Jul 2016, 10:58

Slow Bank v Speedy Bank

<p>On the 17th July my husband and I shut down our credit cards with Standard Bank due to problems on holiday</p> <p>at the same time I cancelled my cheque card with FNB</p> <p>Standard bank took 10days to get my husbands card - long wait in a queue to pick it up and I went in only to be told after standing in the queue for 20 mins -that the system had cancelled mine - they had the wrong ID number - but no one told me and now I have to wait "at least 5 working days before it arrives " because one system did not talk to another !!!</p> <p>FNB - 30 seconds in the queue I min to reactivate card !</p> <p>So glad I changed banks ,so glad both my sons have and now my husband is going to as well</p>

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Replies (3)
Standard Bank
Standard Bank's reply29 Jul 2016, 12:17
Official

Good day Amanda Ewen

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply02 Aug 2016, 12:48
Official

Good day Amanda Ewen

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply15 Aug 2016, 06:01
Official

Dear Amanda Ewen

Thank you once again for your posting.

I refer to our email correspondence with each other and can confirm that this matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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