Slow Bank gets even slower

<p>So after posting on Hello Pter I get an e mail to call complaint centre - hang on for ages get a consultant who promptly CUTS me OFF</p> <p>Priot to thatI get a call from the Somerset West branch to ask me which consul;tant i sw to apply for the card - get with it its a REPLACEMENT card - and NOT TO MENTION you sent my husband a sms saying come and collect your card a day after he had already collected it !</p> <p> </p> <p>Will this terrible situation change EVER ???</p> <p> </p>