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CJ
Chevonne J

1 reviews | Active since Feb 2020

03 Aug 2020, 10:27

Slow Bank

It's been nearly a month if not more and I am still waiting on even an acknowledgement from your virtual card team

0
Replies (4)
Standard Bank
Standard Bank's reply03 Aug 2020, 11:06
Official
Dear Chevonne

Thank you for posting your comment. 
  
 We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
  
 We apologize for the inconvenience and undue frustration, this has caused.  
  
 We greatly appreciate your continued support
 
 Kind regards Complaint Resolution Centre****** 

CJ
Chevonne J's update05 Aug 2020, 08:59
Reviewer Update
Two days later and still nothing, so tell me how is this being ' addressed as a matter of urgency.'?

For such a big institute your service is utterly appalling
CJ
Chevonne J's update12 Aug 2020, 15:08
Reviewer Update
An entire month later I finally get a call from a team leader. This made me thought my issue would be sorted. I am even more angry because only to find that Clint Petersen and the previous woman I spoke to didnt even do anything. So clint tell me which feedback were u waiting on from the charge back team since you did absolutely nothing???? The team leader is expecting me to give her detailed information about the entire situation... how ****ed up are you people? Did standard bank employ only *********** people? Is there anyone there that knows what the hell is going on
Standard Bank
Standard Bank's reply31 Aug 2020, 08:22
Official
Dear Chevonne Julie

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been attended to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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