YO
Yolanda O
1 reviews | Active since Dec 2021
14 Dec 2021, 13:42
Slow and poor customer service
Standard Bank Kolonade has the worst customer care. Cancelled my card on the 4th of December. Still haven't received a message to com collect the card. Came on the 13th to find out if the card is here to pick up. They said the card was here since the 9th. The que just to go inside was so long, waited a long time and left as I still wasn't helped. This is day 2 the 14th and yet again Im standing in such a long que. Its been 40min and only moved 3 spaces. Still 13 spaces to go. I just wanted to pick up my card!! Such bad customer care and so slow. No chairs are even offered to us who stands and wait. Not even for the elderly. Very poor!!
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Yolanda O's updateReviewer Update
14 Dec 2021, 18:00Waited over 3 hours, when it was my turn eventually it took them 5min to give me my new card. This is totally unacceptable. Me and my 4 year old son getting this treatment and many more
YO
Yolanda O's update14 Dec 2021, 18:00
Reviewer Update
Waited over 3 hours, when it was my turn eventually it took them 5min to give me my new card. This is totally unacceptable. Me and my 4 year old son getting this treatment and many more
Standard Bank's replyOfficial
15 Dec 2021, 13:47Dear Yolanda O
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply15 Dec 2021, 13:47
Official
Dear Yolanda O
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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