Slow and bad service
On Friday 7 june we app**** for an online loan and were not called so we decided to go to standardbank northgate and app**** there on the 8 June 2019 and was helped by a lady called Irene who was very nice and was told we just need to wait for Monday or Tuesday before close of business for the loan to be in the account as they needed to confirm employment and we will be updated ,till today no one as given us feedback or called my wifes company to confirm employment i really dont know how these people work as its all empty promises and very slow ,we keep calling and we are put on hold for over 30 minutes before our calls are taken
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Standard Bank's replyOfficial
12 Jun 2019, 03:11Hello Nico Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Muhammed Asvat Complaint Resolution Centre
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Standard Bank's reply12 Jun 2019, 03:11
Official
Hello Nico Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Muhammed Asvat Complaint Resolution Centre
*** *** (fax)
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*** *** (fax)
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