VC
Vincent C

1 reviews | Active since Jul 2016

30 Jul 2016, 04:40

Slapgat

<p>My name is Vincent Coulsen I app**** for a loan In standard bank and I had the loan for about 3 months then i went to my branch which is lynnwood ridge branch was assisted by Adila and got a settlement letter with the amount of 20 000 and some odd I paid the whole settlement amount on the 21 June 2016 then a query was logged to Denroy Dean Solomons in standard bank to take care of I have never had any ounce of communication or urgency from him and my so called bank standard bank ever since i settled the loan I have been debited twice by standard bank with a debit order amount of 1369.00 end of June and now end of July plus now I have standard bank lawyers contacting me saying they are going to put me on credit for money that I owe the bank in interest fees for a loan i closed 2 months ago. Could you please assist me in sorting this out as I am not paying a cent further to this bank in regards to this loan and please take action against relevant *********** staff who are the reason that as soon as this is done I'm changing banks never to return. I have supporting documents and emails sent to me to corroborate my story and the harassment I'm getting from the bank. I will send documents on request as I do not have them on this device. Please assist me. </p>

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Replies (1)
Standard Bank
Standard Bank's reply01 Aug 2016, 11:51
Official

Good day Vincent Coulsen

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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