Skrill international payment. How do you now know what it is?

Really not happy. Madean internationalpayment via skrill. On a first phone call to their international department, I was informed that they could not assist. Second call a very friendly gentleman assisted and I was informed that they did receive the payment however they sent it back to Skrill because I used the card number, not my account number. But when making the payment Skrill requests your card number. He could trace it. He could see the payment. I contacted skrill and lodged a complaint. They informed me that they have not received the funds back and that if they did it will automatically reflect on my Skrill account so that I can reprocess it. The delay or error is with Standard Bank. Yesterday I contacted their international payments department and was again informed by one of their consultants that he could not assist. then transferred me to one of his colleagues this is after waiting for more than an hour. How is it possible that from the 29th when the payment was sent back until now that they are not able to send the funds back? How is it possible that one agent would have the proper product knowledge and the rest are ***********? This is not On. Please return the funds ASAP. What the hell!!!! 9 days already and nothing. Very very disappointed!!!!!