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haltmann H

1 reviews | Active since May 2017

11 May 2017, 16:52

Sizakele in Credit Card Division - unwilling and rude

<p>When I needed assistance to reverse a payment on my credit card, I was unlucky enough to get Sizakele on the line.</p> <p>She was not willing to help me at all even going so far as to raise her voice at me. She did noteven look on my account to verify what I was requesting. My problem has still not been sorted out.</p> <p>Poor Service and bad treatment.</p>

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Replies (2)
Standard Bank
Standard Bank's reply12 May 2017, 10:36
Official

Thank you posting your comments.

We looking into your matter and feedback will be provided shortly.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply12 May 2017, 11:20
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

Thank you for being a loyal customer.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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