Siyanda Koka needs to be fired and Standard Bank needs to get their **** together!!!!!!

On September 18 2023 I closed all my accounts with Standard Bank as I have not used them in YEARS. I was assisted by Siyanda Koka. She showed me that she closed the Current account and the Puresave account. I asked her for an account closure letter as proof as these accounts show up on the credit bureau as abandoned. She said no account closure letters do not exist anymore in the branches only online. I insisted she gave me one and she said she cannot help me I need to call, so I did, I was assisted by 4 people who all said Standard Bank current account closure letters cannot be issued over the phone only in the branch. Already frustrated I went back to Standard Bank, sat there for 1h30mins before being assisted. Courtney van Wyk came to assist me, after I explained the whole situation to him, he called Siyanda and guess what, Siyanda says oh no she did not close the current account, it was already closed when I got there and if I want an account closure letter I need to call the collections department cause my account was handed over to them, so I asked why was it handed over and where is the communication stating it was handed over as I do not owe anything on those accounts, I have not used it in years. Then passes the buck yet again (like how everyone has been doing so far) saying the call centre always asks the customers to come in the branch when they don't know how to help the customer. So I asked her, then why did you tell me you closed the accounts when I sat infront of you and not communicated anything about this current account being handed over, she then gets defensive and starts raising her voice and says I don't know what to tell you or how you going to solve this, but if you want these letters you need to call the collections department and ask for a manager and they will have to assist you cause we cannot issue what you want. None the less, I left and I immediately called the collections department and spoke to a very professional man (cannot remember this name), he was also shocked at everything I told him and he says he can see my account was closed on the 18 September 2023. So Siyanda Koka from Kenilworth Mall in Cape Town needs to be fired, or sent back to training. Also Standard Bank in Kenilworth needs to be better organised as there are customers sitting there for hours before getting assisted but yet we see the staff walking around. I need this issue resolved ASAP, this has been going on for years infact, Standard Banks customer service online and in the branch is PATHETIC!!!!!