JF
Jurie F

1 reviews | Active since Jun 2015

03 Oct 2016, 07:17

Simply Pathetic!!!

<p>So I have an account, my salary have been paid over, however I cannot even pay my domestic or my rent or anything because since last week my online banking account have been inaccessible to me, Saturday I went to the branch, when there the lady made some adjustments and she signed in on the account, they immediately send me the OTP, this morning I want to go online to pay my bills and guess what, I again cannot log in, I go through to the OTP page but the sms never comes through tried resend OTP a few times but nada, tried calling the branch but you can only speak to them after 8, that means i will be at work and will not be able to make my payments till tonight if I CAN ACCES MY ACCOUNT!!!! Luckily I do have the option of moving to another bank, which I will be doing soon….</p>

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Replies (1)
Standard Bank
Standard Bank's reply03 Oct 2016, 11:07
Official

Good day Jurie

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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