Simply, Better, Faster 24-48 Hours turned out to 14 Days later & still Unresolved

1) Logged a query 7 Aug'17 and was told it can take up to 24-48 hours Ref ********** 952 just to link my credit card to my account after it being removed after receiving my new card. Now 7 days later and still nothing.

2) Paying monthly fees for a service and not receiving it for many months, every time I call and ask for it I am told its updated and I will receive my sms notification when money is being taken out of my account.

Think its time to move on after 20 odd years, service is not worth staying.