Simpler!Better!Faster! Monopoly Banker

Simpler! Better! Faster! Monopoly Banker On or about 09 March 2023, I app**** for a personal loan at Standard Bank Century City. I was promised service excellence and received excellence until the loan application was completed. I was informed by Ms Kim Bana that the release would happen with a period of 24-48 hours and I was very impressed. Unfortunately, 48 hours passed and still the loan was not released. On 13 March 2023, I followed up with Kim Bana who advised me that the loan was still with COE. On 14 March 2023, after several follow up I was advised that COE could not get hold of HR. They advised me that the number on my payslip and on Google was not answered. I attempted to contact HR on the numbers Standard Bank utilized and I immediately got through to HR. My gripe is that there is no transparency and accountability and that consultants provide misinformation or inaccurate information and does not manage expectation. It is very frustrating that I should constantly follow up and ask questions. This is unacceptable for a banking giant. What happened to the principles of treating customers fairly and in a professional manner.