Simpler Better Faster My foot

so I went to an ATM to withdraw money, no money was dispensed from the ATM but it went off my account, I have a slip saying no money was dispensed, called Standard bank and was told to wait 24 hours for the system to update and the money will be refunded, its been a week, I have called standard bank 3 times and still have not been refunded, I have had no feedback from standard bank with regards to my query.<br> <br> how hard is it to send a technician to the ATM to balance it and see that no money was dispensed<br> <br> appalling service from 1 of the biggest banks in the country!!!!!<br> <br>