Simpler, better, faster - HOW can you lie like this?

Why on this earth would you tell a person to go to enquiries to have a new pin code issued for a credit card, to find out your enquiries section is closed since covid. Are you really training your staff to be this stupid. Then afte waiting for te receptionist for another 20 minutes who is meant to have changed it, then takes you to a teller? So what is really Simpler, better, faster?

1. Simpler to mess a customer around. 2. Better at spinning them stories and wasting time. 3. To make them cross and leave so we can take the extended lunch.

there is only 4 people working in Standard *ank Gezina, 1 at reception, 1 teller, and 1 in some other office, and one out to lunch?