LS
Leishe S

1 reviews | Active since Oct 2017

06 Nov 2017, 20:39

Simpler, better, faster ...HELL NO!!

I can't really say how much I appreciate my bank but honestly I do love their service however the faster part I'm still trying to get to terms with, I mean who buys something today and gets charged for it a whole two weeks later, and the most common excuse I've had from three people one in the bank and two agents is that I should have a normal debit account....after all the consultants work last year convincing me to take a cheque account, I mean come on guys! Plus it put my account in a negative state which I had to pay for unaware of the fact that all these transactions where going on without any notification from my bank. Eish u guys need to wake up

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Replies (2)
Standard Bank
Standard Bank's reply07 Nov 2017, 05:18
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Thoko Kubheka

Complaint Resolution Centre
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*** (fax)
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Best regards,

Standard Bank
Standard Bank's reply08 Nov 2017, 10:29
Official

Dear Leishe Steenkamp

Thank you for your posting.

I refer to our email correspondence and can confirm that the matter is being attended to as mentioned.

Kind regards

Clint Petersen

Complaint Resolution Centre

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Best regards,