Simple request - more than a month without response!

I have tried to register a cession of life insurance on my home loan account for more than a month. I have been passed on to four different email addresses, each time with a commitment that the next one would help. But nothing. It's not a difficult request and I have provided all the necessary documentation. Not even covid19 can be blamed for this shocking level of service. In fact, covid19 is part of the reason I want to ensure the loan is paid off should I unexpectedly die. Are you interested in providing me with your promised level of service to Standard Bank?