Simple query too great?

I've had a problem with my student account for the last 4 months where the payments made were to either the wrong account or the bank did not receive the money and bounced it back to me, or as the last case, the bank still has not taken off my payment to the student loan account from my main account.<br> So today i tried to phone them, cause I've spent over 4 hours in the bank, waiting for answers, to see if i can be helped over the phone. In the 20 minutes i was on the line, I spoke to 4 people.<br> 1st off, i couldn't use the ***because the 2nd option i must enter tells me i didn't press any numbers and hangs up. 2ndly, the only number that gives a consultant is *** and the gentleman there just put me through to the 3000 number without asking me a thing.<br> At this point i just want to move to another bank, because this is ridiculous \service".<br> They can phone me at ***. preferably after 8.00 AM as they have been phoning me while still on my way to work at 7.30 AM and I cant stop on the freeway to answer my phone and they just don't phone back."""