Simple amendment

I have been struggling with Standard bank since last year June! I was not able to access my internet banking because my old cell number was noted. I went into the branch in August and changed my cell number, also anticipating that Standard bank will contact me to arrange delivery of my Credit card that expires in October 2017. I have never been contacted by Standard bamk for the renewal of my card and they sent it to Chatsworth, KZN and I reside in the Western Cape. I have not been able to use my credit card since October. I went into the branch yesterday, in Tygervalley centre 29th January, to sort this out once and for all. Signed a form etc. I was told it will take 1to 24 hours to update. Its been 24 hours and I still cannot access my internet banking because I am not getting my OTP. I called the contact centre i spoke to 5 people who all eventually tell me I need to go into the branch AGAIN!!! I dont have time for this, I have a job! I have been a loyal customer to Standard bank but how I have ben treated is totally unfair.