RH
Ronel H
1 reviews | Active since Jul 2011
23 Nov 2020, 09:41
Simcard Division and staff useless
Sim Card Division Useless - each and every interaction with department is a mission. From ordering the simcard, to delivery (delivery instructions not given through to courier correctly) Its been more than a week now and this thing is not yet activated. the lady by the name of Nikita will instead send you messages in bold rather than following up and providing decent customer service. If this thing is not activated by COB you can cancel it and you better not charge me a cent! Absolutely ridiculous service!
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
23 Nov 2020, 15:28Dear Ronel
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply23 Nov 2020, 15:28
Official
Dear Ronel
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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***
RH
Ronel H's updateReviewer Update
24 Nov 2020, 11:55this is honestly the lousiest reply I've ever seen. you have not even attempted to investigate or resolve this. You call yourselves the complaints RESOLUTION Centre but you are not resolving anything! Laughably ridiculous!
RH
Ronel H's update24 Nov 2020, 11:55
Reviewer Update
this is honestly the lousiest reply I've ever seen. you have not even attempted to investigate or resolve this. You call yourselves the complaints RESOLUTION Centre but you are not resolving anything! Laughably ridiculous!
Standard Bank's replyOfficial
26 Nov 2020, 10:06Dear Ronel
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply26 Nov 2020, 10:06
Official
Dear Ronel
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***