Silly little problems

I must say I am disappointed in Standard Bank. I have been trying to add a beneficiary (another Standard Bank account) and I keep getting an "invalid account number" error. I called the call center, they confirmed that there was nothing wrong with the account number I was entering. They told me I need to go into the branch now to have them add the beneficiary, since I am not on of these "prestige" account holders they cant help me over the phone to add the beneficiary.

You guys have shut down two branches already in my area, there is only one left in this whole town, you say that you are changing the way you do banking by closing these branches down, yet we are still so dependent on them? How can something so simple such as adding a beneficiary on internet banking (which we all use to avoid the inconvenience of going to a branch in the first place) warrant us having to go into a branch any way? Even the simple changing of a cellphone number, we have to go into a branch, but you are closing them all down? Come on guys this is ridiculous.

The only one remaining branch, opens after work starts, closes before work finishes, and is an inconvenience to drive to.