SIL - terrible horrible very bad no good service

I have had a leaking pipe in my en suite bathroom for over 3 months. The leak/s were first reported to SIL on August 6th. It is less than 1m from the repair performed by the SIL appointed plumbers in late August. SIL and it's agents failed to follow due process relating to the moving of the basin in the repair of the first leak. Claim number 15/059514 refers. I first raised this complaint with SIL management on Friday 28th August. An assessor was appointed after my email correspondence to Vumile Njamela on 17th September. The assessor filed a report and recommendation on 21st September, after which, despite numerous emails, there has been no action taken by SIL. We have had a hole in the floor of our en suite for over 2 months, and have not had the use of our basin for this time period. I have spent over 15 hours in correspondence and time waiting for contractors (at considerable cost as I am self-employed). Standard Insurance Limited's entire Home Assist process is a **** of note. My view is that it enriches the bank and it's approved agents at the expense of the client. We have financed and insured 4 houses through SBSA, spanning 26 years. \Going Backwards"is your service slogan"""