HS
Hemant S

1 reviews | Active since Nov 2015

23 Nov 2015, 19:05

Signet Terrace Standard Bank

Standard bank Lenasia signet terrace service has become so pathetic that it has led me to a point to actually log a complaint on this site. <br> <br> It took me 2.5 hours in an enquiries line to be helped when an atm swollowed my card. I tried to speak to the branch manager without any luck. The staff at the counter were very u professional for bank workers. <br> <br> <br> We really need good service in our community and standard bank Lenasia is just not offering what other banks are. <br> <br> <br> I laid a formal complaint in the branch, as the branch manager was not present I asked for him to please call me back on Monday. I have not received a call yet.

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Replies (1)
Standard Bank
Standard Bank's reply24 Nov 2015, 13:31
Official
Hello H.S,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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