Signature Banking service is a joke!

I am a signature bank account holder. My current frustration is that my wife recently got her new card but she can not get her PIN for the card because she does not the standard bank app.

I tried phoning my personal banker, but the number is not available on the cell network. So I have private banker I cant get hold of except via email. Not really what I call personal banking.

So we went to the Three Rivers Branch last Saturday (29th March) so we can get her pin number sorted out. The private banking agent was not working that day and the branch had very little staff. After 1 hour of not being helped, we left. Today we phoned the ***and the service agent struggled to verify my wife so they could not help us. So now my wife needs to go shopping and we cant even use the card.

I see the local branches dont have phone numbers, so I can not even contact the private banking agent there to assist me unless I go in the branch.

It should not be that hard to get a PIN number for a card