AS
Alf S
1 reviews | Active since Mar 2009
23 Jan 2024, 07:12
Sign-on procedurers......all 3 of them before I can get to MY money.
Currently Standard Bank's sign-on procedure incorporates 3 different processes containing 5 different pieces of information before one can access their accounts. This is not clever but is a good way to persuade one to switch to a bank that understands online banking. Of course, the bank will reply that this is to protect the client. ******* it is to protect the bank. I am sure whosoever designed this procedure does not use Standard Bank Online banking for they would have very quickly seen the error of their ways.
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Replies (1)Standard Bank's replyOfficial
23 Jan 2024, 07:24Good day Alf
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply23 Jan 2024, 07:24
Official
Good day Alf
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
