NK
Nasreen K
1 reviews | Active since Sept 2021
25 Jan 2024, 17:11
SIES!!!
Standard Bank advises you on the phone to come to the branch. Being there yesterday and today for hours on end, mind you leave is being taken in order to sit all day in the bank for nothing, you get to the branch and they not able to help either. Standard bank rather passes you on from one place to the next with none of the employees seeming to know their jobs to be able to assist you. If I could give less than 1 star, I would.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
25 Jan 2024, 17:24Dear Nasreen
We’re saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query.
We will be taking a closer a look and will get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
We’re saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query.
We will be taking a closer a look and will get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply25 Jan 2024, 17:24
Official
Dear Nasreen
We’re saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query.
We will be taking a closer a look and will get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
We’re saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query.
We will be taking a closer a look and will get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
NK
Nasreen K's updateReviewer Update
26 Jan 2024, 10:01Is anyone going to get back to me on this?
The agent who contacted me yesterday evening told me they will call again this morning, its 10:00 and still no feedback. No sense of urgency as usual we are left running around BEGGING for help at this point.
The agent who contacted me yesterday evening told me they will call again this morning, its 10:00 and still no feedback. No sense of urgency as usual we are left running around BEGGING for help at this point.
NK
Nasreen K's update26 Jan 2024, 10:01
Reviewer Update
Is anyone going to get back to me on this?
The agent who contacted me yesterday evening told me they will call again this morning, its 10:00 and still no feedback. No sense of urgency as usual we are left running around BEGGING for help at this point.
The agent who contacted me yesterday evening told me they will call again this morning, its 10:00 and still no feedback. No sense of urgency as usual we are left running around BEGGING for help at this point.
Standard Bank's replyOfficial
26 Jan 2024, 10:22Good day Nasreen
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply26 Jan 2024, 10:22
Official
Good day Nasreen
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
26 Jan 2024, 13:08Dear Nasreen
We appreciate you taking our call.
We appreciate you taking our call.
After looking into this, I discovered that our Complaints Resolution Centre - Executive team is already handling this. As a result, I will not be taking on this task any longer as it will result in duplication; our EXEC team member is currently handling this and will get back to you.
Please take note that because of this, I also didn't talk to your brother.
Please keep an eye out for additional input from our staff.
Continue to have a wonderful day.
Kindest regards
Standard Bank Hello Peter Team
***
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply26 Jan 2024, 13:08
Official
Dear Nasreen
We appreciate you taking our call.
We appreciate you taking our call.
After looking into this, I discovered that our Complaints Resolution Centre - Executive team is already handling this. As a result, I will not be taking on this task any longer as it will result in duplication; our EXEC team member is currently handling this and will get back to you.
Please take note that because of this, I also didn't talk to your brother.
Please keep an eye out for additional input from our staff.
Continue to have a wonderful day.
Kindest regards
Standard Bank Hello Peter Team
***
Kindest regards
Standard Bank Hello Peter Team
***