Sickened and extremely disappointed by Standard Bank

So, for the past 10 years or so I've been paying my standard bank loan. In the 4th year I missed about a year of payments but made arrangements thereafter and started paying the loan again. For the last 6 years the account has been with the attorneys and last month they offered me a 50% discount to settle the account. This month I called the attorneys to accept the offer and, lo and behold, my account is no longer with the attorneys and is back with the bank. *** to that. Standard bank now says that the attorneys were "running a campaign" and that is why the attorneys offered me a discount. Were the attorneys going to pay the difference from their own pockets to the bank? Because the bank refuses to offer the discount the attorneys offered and said they can't do anything. Standard bank is the absolute worst!!!