Sick of incompetence!

I have submitted ALL fica requirement documentation for three trusts in November 2013. The accounts were blocked because not all fica requirements were met - according to them. I have submitted copies of the trust deeds, all IDs, proof of addresses, etc, etc, etc - a whole stack of documents for all three trusts. The accounts were unblocked because all documents were submitted. Now eigtheen months later they send me an SMS to say that unless I submit documents by 10 April 2015, the account for ONE of the trusts will be blocked. REALLY? I've submitted all the docs for all three trusts together. Two are complying - the third one now suddenly has no documents showing on the system. I am properly G*vol!