Sick of dealing with Std Bank Home Loans

The fact that I'm coming to Hello Peter really frustrates me, considering I explained everything nicely in an email to Standard Bank Home Loans, and as with all my dealings with them I never get proper service!

My story (again!) - I had an access bond on my home loan, and in 2013 when my daughter was born I requested a payment holiday, as my wife would be receiving no maternity benefits. The request was approved and Standard Bank called me to inform me that they would put a hold on my Access Facility and they would reactivate it 6 months after I start paying my bond again. So according to me the Access bond should have been activated again around March/April 2014. I emailed them yesterday to find out if this was done, because from next month I want to start using the access facility as I will be receiving extra money monthly that I want to pay into my bond. I KNEW that the facility was never re-activated because that is just my experience of Standard Bank Home Loans - subpar service every time I deal with them (I have some stories to tell). Needless to say today I receive an email from the Home Loans dept to tell me that I should have activated the Access bond 6 months after it was stopped and will now have to re-apply for the facility. Standard Bank was supposed to re-activate the facility...NOT ME. And now because of the incompetence they need me to fill in application forms at the branch or telephonically. No, I do not have time for this nonsense! - this was a fault of Standard Bank, and I need this facility activated ASAP!