SICK AND TIRED

It's so frustrating to fix the same problem on a monthly basis,having to call and deal with rude call centre agents who know nothing about customer service,patience and treat you like they are doing you a ****** favour. I have been with standard bank for years, but the service gets worse by the day.i have specifically asked for my VAF debit order of R2767.00,with no extras, to go through on the 15th of every month, but every month I must get annoying sms' & mms' that I haven't paid,call in and get rude agents to put me through to collections,well I'm done. I refuse to call in and rectify a mistake that can be easily fixed on the system if people do their jobs. On numerous occasions I have requested to be contacted by a manager or supervisor to get a proper explanation since the agents feel they don't need to explain themselves,maybe I don't have millions in my account to deserve some sort of respect but I am a client just like any other. I hope someone who knows their story will call me and assist and not just process the debit order without an apology. I've had enough