GR
Gabriel R

1 reviews | Active since Jul 2011

24 Jul 2018, 19:43

Shyft Registration requirements conflicting

I downloaded the Shyft app and completed the registration only to get told that my registration was unsuccessful with the following reason: "you must have an active Standard Bank transactional or current account in your personal capacity. Online share trading accounts, savings and investments account, business accounts, credit cards and home loan accounts are amongst those that do not qualify." If this is the case, then update your FAQ webpage and terms and conditions as both these refer to being a Standard Bank customer with a current or savings account. Get your ducks in a row Standard Bank. And this is exactly why I refuse to move my personal or business banking over to you.

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Replies (1)
Standard Bank
Standard Bank's reply25 Jul 2018, 08:20
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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