SHYFT APP by Standard Bank - find an alternative

SHYFT has to win a hands down award for truly terrible service.

I urgently needed to get funds to the UK. Duly handed over my money and waited. Got confirmation that the funds had left my account, but no proof of payment. Emailed 3 working days later and was told it takes about 3 business days.

Followed up again the following day and was advised someone would get back to me. Followed up again on day 5 and told to contact Accounts. Asked how I get in touch and was told "You could reach then on the email address that has requested the additional information."

No email has been received and still no sign of the funds.

Also still chasing another payment that left my account on the 3rd April - 7 business days ago and getting no joy.

Is there some significance to the fact that the contact number found in Google for Shyft is a direct line to the Banking Ombudsman? ***