Shyft

<p>Standard Bank's foreign exchange teller recommended that I use Shyft to transfer money to my son overseas. It's "so easy and quick" I was told. Because I needed to do so urgently, I downloaded the Shyft. So far so good. I followed the necessary steps which included adding a beneficiary. Seems easy enough, but the first field read "Name", the next "name of Account Holder" so I wanted to check what was expected in the Name field. Did they want the name of the Bank (because there were no other fields asking for the Name of the receiving Bank), was it the firstname or surname Name of the beneficiary or what? </p> <p> </p> <p>Given my urgency and the consequence of providing incorrect details in a field, I thought it best to call the Standard Bank ********** 000. They couldn't assist but suggested I try the FAQ on Shyft. I had already done this and the question I had isn't dealt with there. So they suggested the "contact us" on Shyft. This is an email-based service with no clarity on how long it would take for a reply. So I asked whether it would be possible to speak to a human being who could assist with this - no! </p> <p> </p> <p>I also looked at the video on how to make payments - while it supposedly covers how to add a beneficiary it doesn't give any detail at all so it was useless. </p> <p> </p> <p>I think it's pathetic that one of the big 5 banks isnt able to do a better job of properly supporting new software they push into the market. The Shyft email response reads "Apologies for not calling, we do not have telephonic support at this time" - really? Poor show Standard Bank and Shyft.</p>