DD
Diane D
1 reviews | Active since Apr 2014
20 Apr 2020, 15:04
Shunted from one department to another
Standard Bank decided to give me a payment holiday. I did not request this but would not have asked for this, as I need to access my bond. On Thursday and Friday I was on the phone for 2.5 hours being sent from one department to the other. Today I am on the phone again, as nothing has been done about my request. I have once again been sent from one department to the other. The staff do not seem to be trained in releasing an account from the payment holiday. Not impressed.
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Replies (2)
Standard Bank's replyOfficial
20 Apr 2020, 15:34Dear Diane
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre******
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre******
Standard Bank's reply20 Apr 2020, 15:34
Official
Dear Diane
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre******
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre******
DD
Diane D's updateReviewer Update
20 Apr 2020, 15:44Dear Standard Bank
You apologise for the inconvenience etc but I am still on the phone, an hour later again today. nothing is resolved and debt care centre seems to not know what is going on. I have got nowhere - 3.5 hours later.
You apologise for the inconvenience etc but I am still on the phone, an hour later again today. nothing is resolved and debt care centre seems to not know what is going on. I have got nowhere - 3.5 hours later.
DD
Diane D's update20 Apr 2020, 15:44
Reviewer Update
Dear Standard Bank
You apologise for the inconvenience etc but I am still on the phone, an hour later again today. nothing is resolved and debt care centre seems to not know what is going on. I have got nowhere - 3.5 hours later.
You apologise for the inconvenience etc but I am still on the phone, an hour later again today. nothing is resolved and debt care centre seems to not know what is going on. I have got nowhere - 3.5 hours later.