Should this be refered to the Ombudsman?

If there was a rating less than one star, I would opted for that.

This refer to earlier complaints that was not even answered by Complaints Management. What a waste of time.

Good day

Just another show how disappointed I am in Standard Bank.

For people to have faith in Standard Bank is really a factor that must be reconsidered.

Thanks to You Alex and Bernadine, I called all my Standard Bank insurance packages today.

This is only the start of it, and please do not consider this as a threat.

I have been loyal to Standard Bank, but never have I received some commitment back.

A simple answer on a question or some sort of feedback would have been nice.

Alex:

You promised me from day one that you commit to give the best service, but again this is empty promises.

Bernadine:

From a client Relationship and Complaint perspective, this is not the way to work with clients.

I wish I could say what I want to, but I do have manners and was raised properly.

I was taught early in life that give you best and do to others as they would do to you.

If I was a Standard Bank manager, I would definitely held this type of service against your performance appraisals.

I just wonder how many other clients there are that feels the same.