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nadia E
1 reviews | Active since Dec 2013
18 Dec 2024, 09:48
Short staff, long queues.
My husband and I went there yesterday morning, we needed to see a teller. The queues were so long and some people were sitting there for more than 2 hours waiting for a teller They had one teller busy while we were there but we decided to leave. An elderly lady went to complain to the staff at reception. She left very unhappy. What's worse, the male staff member laughed behind her back when she left. No provision made for long queues. Also, when did it become okay for elderly people to sit and wait for so long, there were a few in the queue. Terrible service! Judging by all the negative reviews it seems to be an ongoing issue that has not been resolved.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
18 Dec 2024, 10:03Dear Nadia
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply18 Dec 2024, 10:03
Official
Dear Nadia
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
20 Dec 2024, 08:39Dear Nadia
Our Branch Leadership team confirmed that they reached out to you and all is in order.
Once again our sincere apologies for the inconvenience experienced.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Our Branch Leadership team confirmed that they reached out to you and all is in order.
Once again our sincere apologies for the inconvenience experienced.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Dec 2024, 08:39
Official
Dear Nadia
Our Branch Leadership team confirmed that they reached out to you and all is in order.
Once again our sincere apologies for the inconvenience experienced.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Our Branch Leadership team confirmed that they reached out to you and all is in order.
Once again our sincere apologies for the inconvenience experienced.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***