1 reviews | Active since Apr 2015
Short funds received from an ATM Withdrawal
On Friday 22 May 2020 I visited Caltex Duma Service Garage at C/O NY 132 and NY 1 in Gugulethu Cape Town. It was after 1pm in the afternoon, I withdrew R200 from my Capitec account using a Standard Bank ATM at the garage. The money came out in 5 R20 notes, 1 R50 note, and an SBV receipt with 19 May 2020 timestamp. I immediately went to the office in the garage to report the incident and they advised me that they are not affiliated with the bank and that I should escalate the matter with Standard Bank. I phone Standard Bank customer care and they said I should log a complaint with my bank and the bank will escalate it on my behalf. I immediately phoned Capitec and told them about the incident and the consultant said I should retain the SBV Slip that came out of the ATM as proof and I gave him the ATM number that I used, my reference was ***6. They promised to contact me within 14 working days and I did not hear from them since. Today 15 June 2020 I phoned Capitec to follow up on the matter and they advised me that Standard Bank has responded and stated that there is nothing to refund/reverse because I received R200 on the day of reversal. My question is... Would I go through all the trouble of running to the owner's office, phoning Standard Bank and Capitec if I had received the full amount? I still have the ****** SBV slip written R10 000 x R50 which came of the Standard Bank ATM instead of my mone. I want this resolved, I want my money back, if I have to take this to the bank's Ombudsman I will gladly do so. Stop bull****ting me and refund my damn R50. Little as it is, it's my money and I want it.
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An email was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me on the below email.
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Complaint Resolution Centre
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Thank you for posting your comments.
An email was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me on the below email.
Kind regards
***
Complaint Resolution Centre
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I responded immediately and it seems to me as if your consultant did not read my initial complaint. She's asking me for standard bank account details when I've clearly stated that I bank with Capitec and I used my Capitec card on a standard bank atm.
Can we urgently get to the bottom of this. This has been going on since 22 May.
I responded immediately and it seems to me as if your consultant did not read my initial complaint. She's asking me for standard bank account details when I've clearly stated that I bank with Capitec and I used my Capitec card on a standard bank atm.
Can we urgently get to the bottom of this. This has been going on since 22 May.
