BN
Babalwa N

1 reviews | Active since Apr 2015

22 Jul 2020, 16:49

SHORT FUNDS RECEIVED AT A STANDARD BANK ATM WITHDRAWAL

Short funds received from an ATM Withdrawal On Friday 22 May 2020 I visited Caltex Duma Service Garage at C/O NY 132 and NY 1 in Gugulethu Cape Town. It was after 1pm in the afternoon, I withdrew R200 from my Capitec account using a Standard Bank ATM at the garage. The money came out in 5 R20 notes, 1 R50 note, and an SBV receipt with 19 May 2020 timestamp. I immediately went to the office in the garage to report the incident and they advised me that they are not affiliated with the bank and that I should escalate the matter with Standard Bank. I phone Standard Bank customer care and they said I should log a complaint with my bank and the bank will escalate it on my behalf. I immediately phoned Capitec and told them about the incident and the consultant said I should retain the SBV Slip that came out of the ATM as proof and I gave him the ATM number that I used, my reference was **********6. They promised to contact me within 14 working days and I did not hear from them since. Today 15 June 2020 I phoned Capitec to follow up on the matter and they advised me that Standard Bank has responded and stated that there is nothing to refund/reverse because I received R200 on the day of reversal. My question is... Would I go through all the trouble of running to the owner's office, phoning Standard Bank and Capitec if I had received the full amount? I still have the ****** SBV slip written R10 000 x R50 which came of the Standard Bank ATM instead of my mone. I want this resolved, I want my money back, if I have to take this to the bank's Ombudsman I will gladly do so. Stop bull****ting me and refund my damn R50. Little as it is, it's my money and I want it. WILL I EVER GET FEEDBACK ON THIS? IT'S ALMOST THE END OF JULY AND STANDARD BANK HAS NOT SORTED THIS OUT. I NEED URGENT RESOLUTION TO THIS.

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Replies (2)
Standard Bank
Standard Bank's reply22 Jul 2020, 22:35
Official
Hello 
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply27 Jul 2020, 13:33
Official
Dear Babalwa

Thank you once again for posting your comments.

We refer to our email correspondence and can confirm that this matter has been responded to.

Kind regards

Complaint Resolution Centre
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