Short Debit on Home Loan

Item: Standard Bank
Rating: 1
Author: kelvin A

received a letter stating I short paid my bond by R202.07 and the short payment will be added to my outstanding amount and will be paid off over the remaining terms of the bond.

Firstly, I have a debit order set up so any short payment is not on me, Standard bank short debited me. Secondly, R202.07 over the remaining 25 odd years equates to a rather large sum of money for an error of Standard Banks side.

I fail to see how I should be penalized for this error

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

31 May 2022, 10:32

Hello Kelvin

Thank you for raising your concerns with us.

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.

Our team will be in touch with further feedback.

Kind regards
Standard Bank Help Centre
***

Standard Bank's reply31 May 2022, 10:32

Official

kelvin A's updateReviewer Update

01 Jun 2022, 13:31

Thank you to Thabisile for being so efficient and for sorting out this issue.

It is appreciated

kelvin A's update01 Jun 2022, 13:31

Reviewer Update

Thank you to Thabisile for being so efficient and for sorting out this issue.

It is appreciated

Standard Bank's replyOfficial

02 Jun 2022, 11:04

Hello Kelvin

Thank you for allowing us the opportunity to turn your experience with us into a positive one.

Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.

Should you need any further assistance, we’re always here to help.

Kindest regards, Standard Bank Hello Peter Team***

Standard Bank's reply02 Jun 2022, 11:04

Official