Shoddy service received when a card application was done

I app**** for a cheque card with a lady called Andiswa Quka on the 28th of November, after I the phone call, I then expected to receive the confirmation of my account latest the following Monday. I had to call into the prestige call center and was told that there is no card application on the system. I then told the banker that I did do a telephonic application, she confirmed nothing was captured on the system. On the 3rd when the kind consultant called me back to start another application, we then discovered that the application now reflects on the system.

Account only opened 3 days after I did the application. Since the 3rd to date I have no idea when I'm receiving the card and to which branch its being sent to, but I constantly am receiving promotional emails from the same Andiswa. When I asked when and where is my card being sent to, she responded with a very rude email.

I was meant to move my salary and debit orders to this account, but it seems that s only a dream. This is appalling service and should be looked into.