Shoddy Service As Always!!!

I have contacted Standard Bank three times in attempt to get my credit card account closure letter for the credit card I had app**** for. After years of giving them an opportunity to improve before considering returning to the bank, I see that nothing has changed. The service is still as poor as ever, hence my account closure. In fact, the service has been so bad that I did not even get the opportunity to take delivery of my new credit card a few weeks ago. Now they are refusing to provide me with my account closure letter. Wow Standard Bank! Thank you for making it so easy for me to walk away from you yet again, and this time for good!!!