Shoddy Ongoing ( Lack Of ) Service and Communication

Wish I could give 0 stars, 1 is too high. App**** for a homeloan before lockdown. Took several attempts to even get an acknowledgement. Then the lady from the credit dept who called me told me I did not qualify, but did not have any info or paperwork in front of her, I suggested she get same and call me back, received a call while I was in a meeting and tried calling back but it appears this was an outgoing number only. Tried contacting the consultant I had been dealing with but never received a response ( proof available of both mails and calls ). No further communication received in ANY form from Standard Bank. Sent messages via their website with no response. Left it till after lockdown and tried again, no response from the website. Also had debits on my account for cash withdrawal fees when I have a bundled account. Found a query which I thought I had lost for an ATM not returning cash when a deposit failed, that was never responded to either ( years old query ). Finally the cherry on the top - I overpaid my credit card the previous month so I did not do a payment in June, I then got a call from the card dept threatening me with blacklisting if I did not pay. And when questioned this consultant advised I "should have" received a courteous reminder, but also had no clue why I hadn't as they could not access the info to check or some BS like that. Thanks for the past 20+ years Standard Bank, I have now had enough of this especially that you were not there for me when I needed you. I am sure one of the other banks would be more than happy to provide me with the services I require, you can take your shoddy service and shove it. In my industry we value loyal long-customers not chase them away.