Shoddy Book Keeping
<p>When FICA was introduced was told that I need to have it done else my account would be frozen so I made sure I did it timeously. A while later when I needed to make changes to my account over internet banking I got a notice that I need to have FICA to make those changes. So I went in and got it done and made the changes after sorting everything out. After a while I tried to get an overdraft and again same story same solution. I've been in a total of 6 times to FICA, walking out of the bank with it done for it to be conveniently lost in the ether as I leave. The last time the FICA submissions was done was on the 12/09/16 and I was assisted by Gugulethu Magubane from Rosebank branch. Just found out I need to go in again. </p>
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Replies (2)Standard Bank's replyOfficial
15 Nov 2016, 13:45Good day Ziyaad Adam
Thank you for your posting.
We apologise that you have experienced this incident.
Your comments have been forwarded to the relevant business unit who will provide feedback to you directly.
Best regards
Complaint Resolution Centre
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Standard Bank's reply15 Nov 2016, 13:45
Official
Good day Ziyaad Adam
Thank you for your posting.
We apologise that you have experienced this incident.
Your comments have been forwarded to the relevant business unit who will provide feedback to you directly.
Best regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's replyOfficial
16 Nov 2016, 13:24Good day Ziyaad Adam
Please note that this matter shall be closed as per the final outcome provided via email on the 2016-11-16.
We trust that you are satisfied with the final outcome.
Thank you for your loyalty and support.
Best Regards
Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply16 Nov 2016, 13:24
Official
Good day Ziyaad Adam
Please note that this matter shall be closed as per the final outcome provided via email on the 2016-11-16.
We trust that you are satisfied with the final outcome.
Thank you for your loyalty and support.
Best Regards
Complaint Resolution Centre
***
*** (fax)
***
