RB
Richard B
1 reviews | Active since Mar 2011
25 Jan 2019, 10:26
Shoddiest service ever
Standard Bank is executors to my parents estate. They originally lost the original will and then the copy of the will my sister provided them , each time we as beneficaries have had to complete a benificary form 4 times in all ,in confirmation information with them yesterday it seems they have lost all but one benificary questionaires . I spoke to Eudorah who has just taken over this case , she just blames the person before her without even trying to resolve the issue . When I asked for managers details she provided me with a number that does not exist. She also was totally arrogant. Really I have seen some shoddy business dealings but this really takes the cake.
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Replies (3)0
Replies (3)
Standard Bank's replyOfficial
25 Jan 2019, 11:09Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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***
Standard Bank's reply25 Jan 2019, 11:09
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
RB
Richard B's updateReviewer Update
25 Jan 2019, 12:11I understand that this is your standard reply format , what I require is who and when will this issue be resolved and who will be taking ownership in insuring this problem is resolved effectively and speedily
RB
Richard B's update25 Jan 2019, 12:11
Reviewer Update
I understand that this is your standard reply format , what I require is who and when will this issue be resolved and who will be taking ownership in insuring this problem is resolved effectively and speedily
Standard Bank's replyOfficial
31 Jan 2019, 10:26Dear Richard
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that the matter has been escalated to the relevant business unit.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that the matter has been escalated to the relevant business unit.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply31 Jan 2019, 10:26
Official
Dear Richard
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that the matter has been escalated to the relevant business unit.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that the matter has been escalated to the relevant business unit.
Kind regards
Clint Petersen
Complaint Resolution Centre
***