SHOCKINGLY RUDE service

This afternoon I received a call from a man named Elias from the Garage Card section of Standard Bank ***). He informed me that my debit order, which I agreed to be paid on the 15th of each month did not get paid when it was sent through on the 1st of January. When I asked him why it is going through on the 1st he indicated that it has been going through on the 1st of each month for the last 6 months. He was rude, ill-mannered and plain down unacceptable. Is this the service I am paying for? SHOCKING! I insisted on him giving me his full name to which he rudely responded \I already told you my name is Elias\" I insisted on his surname but he refused to give it to me. He said I refuse to listen to him. I insisted on his surname.....so he simple put the phone down in my ear! SHOCKING SHOCKING SHOCKING! What kind of service is this? Sies Standard Bank. I have been a client with you for 20 years! SHOCKING! Fortunately the call is recorded, I hope!"