SHOCKINGLY POOR SERVICE

I am entitled to an It3b Tax Certificate for each account with Standard Bank. It is not available for one of my accounts on their online banking system. Being a "PRESTIGE" client, I mistakenly believed all I needed to do was write an email to my "Relationship Banker" requesting it. Well, unfortunately not, she instead directed me to their "CALL CENTRE" promising me that they would call me and I should look out for a call with their number which provided. Needless to say, the CALL CENTRE did not contact me, so I called them; after waiting 10mins being NO.31 in the queue and having to endure the most annoying unmusical sound, I gave up. I tried again later that day, I was only NO.2 in the queue and was much more optimistic, after waiting nearly 15 minutes enduring the same torturous sound, Theo answered my call and proceeded with an "endless" over-the-top validation process, requesting my ID again, accepting the notification on the App, reciting my own bank account numbers etc, spending 2 mins listening to a prerecorded playback of the Banks T&C's, he then said I should wait online while they had the pleasure of playing their annoying sound to me again. By this stage we are 20 minutes into trying to lodge a simple request for my IT3b and I am really annoyed. I wrote an email to my "PRESTIGE RELATION BANKER", explaining my experience and requesting she email me the certificate, but she has still not responded. To my horror, I cc'd in the Western Cape Prestige Call Centre, to which an automated reply response announced that they had closed this service and I was supposedly dealing with the "RIGHT" people already.

Can someone please deal with this and send me the It3b.