1 reviews | Active since Jul 2016
shockingly poor service
<p>Have called Standard Bank multiple times, from outside SA, to try get my email address updated. Every customer service consultant I speak to has a different solution as to how this can get done without me having to walk into a branch. Most of them usually put me on hold while they speak to a manager about this.10 days later and the issue has not been resolved.</p> <p>When i was in SA I went into one of the branches to downgrade my account. The lady helping me said she does not know how to do this as she had never done it before. After eventually getting instructions from a manager she assured me that it would be done. I discovered, by looking at my bank charges on my statement, that this was not done. I cant even get through to the branch directly as the call centre is now centralised and when a consultant tries to put me through it is always too busy.</p> <p> </p> <p>It appears that there is a lack of training as nobody knows how to do what they are meant to do. Standard bank really needs to invest in training their staff better, especially in the branches and call centres as they are the ones that have to deal with customers on a daily basis. Truly dissapointing for such a large corporation.</p>
Good day Tebogo Motati
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
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Good day Tebogo Motati
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
***
********** (fax)
**********
Good day Tebogo Motati
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
********** (fax)
**********
Good day Tebogo Motati
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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********** (fax)
**********
From: Moilwe, Busiswe B
Sent: 11 July 2016 04:11 PM
To: ********** /> Subject: Re: ********** 182
Good day Miss Motati
Thank you for your posting on Hello Peter website. I apologise for the manner in which you were dealt with thus far.
This is with reference to your complaint we received, with regards to lack of action to your request from our organisation.
I have notified the senior manager responsible for the relevant business unit of your complaint. All measures have been put in place to ensure no repeat of this incident.
Your private banker will contact you soon to address all the issues raised. This is not the type of impression we want to create with our customer service standards.
At Standard Bank we are committed to giving you, our valued client exceptional service and we would like to take this opportunity to thank you for your continued support.
Please do not hesitate to contact us for any enquiry or complaint that you may come across.
Kind regards
| Busiswe Moilwe |
| Complaint Resolution Specialist: Private and Business Banking |
| Complaints Resolution Centre|
|***
From: Moilwe, Busiswe B
Sent: 11 July 2016 04:11 PM
To: ********** /> Subject: Re: ********** 182
Good day Miss Motati
Thank you for your posting on Hello Peter website. I apologise for the manner in which you were dealt with thus far.
This is with reference to your complaint we received, with regards to lack of action to your request from our organisation.
I have notified the senior manager responsible for the relevant business unit of your complaint. All measures have been put in place to ensure no repeat of this incident.
Your private banker will contact you soon to address all the issues raised. This is not the type of impression we want to create with our customer service standards.
At Standard Bank we are committed to giving you, our valued client exceptional service and we would like to take this opportunity to thank you for your continued support.
Please do not hesitate to contact us for any enquiry or complaint that you may come across.
Kind regards
| Busiswe Moilwe |
| Complaint Resolution Specialist: Private and Business Banking |
| Complaints Resolution Centre|
|***
Thank you to Busisiwe and her team for resolving my issue. The service received during the resolution process was very impressive.
Thank you to Busisiwe and her team for resolving my issue. The service received during the resolution process was very impressive.