SHOCKINGLY POOR CLIENT SERVICE

I've requested a final settlement amount more than a month back. You cannot get a settlement from a branch, you have to phone ***. It was supposed to be sent to me within 3 working days. No feedback/mail was received. <br> When the transfer lawyer requests a final settlement it is thousands more than what is given to me telephonically. Notice was given in July 2014 that the property is sold. Why does the amount differs? The client service of Standard bank is shockingly poor.