Shockingly NO Customer Service and LIES

<p>To the CEO of standard bank</p> <p>My story starts when I opened up a business account with Standard Bank Balito. My business banker Mondli was ever willing to help me when I initially opened up the account. I was told I needed to make a deposit into the account over the next week. I was happy with that. Two days later I receive a shocking voice note from Mondli. I have attached. A business banker uses vulgarity while dealing with a client. In which world is that acceptable! He then calls me and apologizes begging me not to take it further. With a soft heart I did nothing as I considered the mans family and that he says he was drunk when he sent the message. In February I went to Standard bank umhlanga to open up a personal savings account. I was then convinced by the consultant assisting me that a cheque account was the better option. I agreed, she said all was approved and gave me a letter confirming the account number for my new employer. I handed it to my employer as salaries were to be paid at the end of that week. I get a call the next day while in Hillcrest. The consultant and the branch manager pleaded with me to come back as they could not honor me the cheque account (details of which had already been handed over to me employer). At this short notice I rush from hillcrest to the branch and was told they could only give me an access account. After an hour of waiting I get told their systems are offline. I was told to come back in 2 hours. Inconvenienced and stressed for my salary run and left my work in hillcrest I had to leave. I returned the next day, finally get my card sorted out while being treated like filth for being urgent. 3 weeks ago, I contacted the call centre who tried to connect me to the balito branch however the phones just rang. The consultant then said she didn't understand why the phones just rang and connected me to the receptionist to enquire what the issue was. The receptionist answers, speaks in Zulu to someone else and then drops the line without even assisting me. I then frustrated sent an email to Sue Riley, as I had enough of the service received. She got me in touch with Charne. I told Charne what my needs were regarding a business credit card as I had signed a new tender. Charne assured me she would sort all out 2 weeks ago. She was in contact with me and said I would receive the card before Friday that week. She was awaiting the approval letter but not to stress all was approved and sorted. All the details would go to the black box and then overnight the card would be printed. On Thursday I called her as I heard nothing, and heard that Charne moved departments. I was referred back to my business banker. The business banker calls and laughs in my ear saying she does not know what to tell me. She then said she needed to open up a cheque account for me in order to give mean overdraft. At that point she said 10000 had been approved.The next day the story changed. I was then again pushed to someone else. (Stella). Stella called last Tuesday and said for the inconvenience Standard bank will give me a personal loan for 40K. This was all approved and would be transferred to my account that night or latest the next day. She was to email me the interest rates etc. I then heard nothing again on Wednesday. I emailed Sue Riley and then got a call from Stella. She said Standard bank wants to retract the offer based on an acknowledgment of debt. I'm not aware of any such thing. All I know is 3 months ago, a client of mine deposited 10000 into my account. I was then called days later claiming this was done in error to my account. I disputed this as my client confirmed that he indeed did my payment. I asked the lady to call me after the Easter break as I was away on holiday as I wanted to get to the bottom of the issue. No one called back and I assumed that indeed my client made payment. Now , I hear I have an acknowledgment of debt for this. I have taken no money from Standard Bank, not ****** from anyone. Money was put into my account, my client confirmed that he made payment to me. So what acknowledgment of debt????? I am disgusted with being treated this way by a bank I've been loyal to. I loved banks for a while, and still chose to move my business account back to Standard bank as my very first bank account was with you. Do you do this to all your clients??? Are all your clients sworn at and **** too!?? Are all your clients inconvenienced by your lies???? How is an account approved then suddenly not approved ??? What sort of business are you running???? I want answers or I will go to the news -and the papers with this!!! Get your CEO to call me as everyone just lies. People should be warned against Standard ban**** I expect a call by tomorrow by someone with answers.</p>